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Home
Designers
Shoes
Jewelry
- Angela Caputi
  - Necklaces
  - Earrings
- Annemieke
- Beyond Threads
  - Necklaces
  - Earrings
- Christina Brampti
- Ficklesticks
- Jianhui London
  - Necklaces
  - Earrings
- Lydia Bremer Dutch Jewelry
- Manjusha Jewelry
- Rain Jewelry
- Sibilia
  - Necklaces
  - Earrings
- Sylca Jewelry
  - Necklaces
  - Earrings
- Takara Designs
- Takobia
- Zsiska Design
  - Necklaces
  - Earrings
  - Beads
  - Cords
Handbags
SALE
Gift Cards
Store Events
Sign in
Create an Account

Home › STORE HAPPENINGS

STORE HAPPENINGS

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Return Policy

If you are not 100% satisfied with your order, we accept returns within 14 days of your delivery date for store credit only. Merchandise that has been worn, used, damaged, or missing price tags are not eligible for an exchange. To make an exchange, contact Alexis at 209-684-3549 or email info@shopthetotallook.com. To receive store credit, simply send the items back and upon receiving the items we will issue store credit via email that never expires and can be used online, over the phone or in the store.

SALE PRICED ITEMS ARE FINAL SALES. NO EXCEPTIONS.

Please send all items to:

The Total Look

ATTN RETURNS DEPT

450 1st Street East Suite "F"

Sonoma, CA 95476

If an order is placed and you wish to cancel your order, but the order can be successfully filled, we will cancel your order and issue you store credit. Store credit will be sent via email that never expires, and can be used online, over the phone or in the store. (Effective 11/28/24).

If an order is placed online and you forgot to use your store credit we can no longer apply that to your order. Your order will remain as is and your credit will remain at the previous amount. For assistance placing an order, using a store credit or gift card contact Alexis, available 7 days a week at (209) 684-3549. We are more than happy to assist your needs!

INTERNATIONAL RETURNS - The same return policy applies to International returns except that the customer pays all out-bound and in-bound shipping costs.

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