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(707) 996 - 8103

info@shopthetotallook.com

*We will get back to you in a timely manner - we pride ourselves in providing exceptional customer service*

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Return Policy

If for some reason you are not 100% satisfied with your order we accept returns within 14 days of you RECEIVING your items that are unworn, unwashed, undamaged or defective with tags in exchange for STORE CREDIT (as of 5/28/21). To make an exchange, contact Alexis at 209-684-3549. To receive store credit, simply send the items back and upon receiving the items we will issue store credit that never expires via email that can be used online, over the phone or in the store.

SALE PRICED items are FINAL SALES.

Please send all items to:

The Total Look

(ATTN RETURNS DEPT)

450 1st Street East Suite F

Sonoma, CA 95476

INTERNATIONAL RETURNS-We are unable to accept returns on International Purchases, but we will EXCHANGE your International item or offer you STORE CREDIT, as we want you to find the perfect fit. Store credit does not expire. Customer pays all out-bound and in-bound shipping costs of all International exchanges. Merchandise that has been worn, used, damaged, or has had the price tag removed is not eligible for an exchange.

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